Our Investigation Process
Not sure what to do with a complaint?
If required, we offer a free listening consultation service with the view to providing some insight as to the size and extent of the matter you are presented with. This would include providing advice as to how to best proceed to resolve the matter.
Investigation or workplace resolution intervention, what is that all about?
If you have decided to engage our services, either by way of investigation or a workplace resolution specialist to move the matter to the next phase will require a detailed documented investigation or project approach, including a comprehensive fee proposal.
During this phase, the matter will be assessed, coded and categorised using industry accepted standards, and will include advice about any external referrals to oversight bodies that may be required. During the assessment you will also be provided with advice concerning any risks posed, risk intervention strategies and management plans.
Securing evidence at this time is critical, so we will provide the necessary advice concerning this aspect and provide assistance where we are able to maintain the integrity of any investigation.
The process proper
Once engaged, an investigator will work with you and develop an investigation plan. The investigation will commence, and interviews will be undertaken with all relevant parties including complainant(s), witnesses, and subject officer(s).
For employee relations and workplace resolution matters, a consultant will work with you to develop an intervention and resolution strategy to suit the needs of the parties involved and the business requirements to bring any workplace disputes to a timely closure.
Outcome and Review
To close out a process you will be provided with a report detailing the findings of fact which in turn provides you with the quality instrument to take the next steps to address the conduct or to conclude the matter as necessary.
It is important to undertake a review into a lesson-learned activity from any such process. To this end, you will be provided with details of any systemic issues, process failures or any other workplace matter that may require managerial correction or intervention to address any underlying workplace dysfunction or wrongdoing.
What it’s like working with us
At BRPM Projects, we pride ourselves on delivering quality investigatory work, every time. The best place to hear what it’s like working with us, is from the words of our clients. Here is what some of our clients (who were happy with us to share their comments publicly) have had to say.
"A joy to work with. Assisted to clarify the needs of our situation"
The business was faced with a number of escalating complaints across two work teams that was destabilising core business functions. We contacted BRPM Projects who were able to conduct the assessment and then provide a detailed plan to resolve the matters. Whilst we initially thought that an investigation was warranted, on advice from BRPM Projects, we opted for a workplace resolution approach to resolve the dysfunction, that only required a low-impact fact finding process to determine an appropriate course of action.
Thanks to Daryn and his team, we were able to use BRPM Projects to assist with the fact finding process and resolve the relationship and communication issues across the work teams in a timely and cost-effective manner with minimal disruption to core business.
"Brought clarity to a complex case"
I contacted Daryn at BRPM Projects to seek integrity and process advice concerning a complex matter we had in our workplace. Daryn provided timely high-quality advice as to emergent management. We then were able to engage/procure BRPM Projects to undertake the investigation. I am very satisfied with the outcome. The timelines promised were accurate and the matter was concluded under initial cost estimates.
"Student welfare sorted and safety restored"
On our large education campus, we were faced with a sensitive student harm matter. The internal oversight work unit was not able to respond in the timely manner to address the risks. We engaged BRPM Projects to undertake the risk assessment, advise on any external referrals required and then to undertake the investigation. Daryn and his team produced a very detailed report that enabled us to take action as necessary to ensure that student safety was maintained.
BRPM Projects presents as a professional team, with rates commensurate for this type of consultancy work. They delivered what they said they would on time, which was critical in this situation.
"Great service, delivered on time and as expected "
Our business engaged BRPM Projects to undertake some peak overflows concerning review cases involving complex ex-gratia assessments. Daryn and his team were easy to deal with and provided a seamless service. They provided the review reports on time and on budget to a very high quality.
You can also learn more about BRPM Projects and our approach on our ‘About Us’ page.
Book your free consultation to get started
Request a free consultation to learn more about how BRPM Projects can assist with your investigation or matter to get started. We can take it from there to completely manage your investigation, from start to finish.